Office Telephone Certified Dealer
Communication is one of the biggest investments an organization can ever make, without it there is duplication of activities, project delays, poor workmanship, and organizational conflict. without communication there is no teamwork and project scheduling. Mtech Network in collaboration with Panasonic is here to rectify that by introducing Panasonic analog, IP, and PBX cards.
This phone helps the organization to stay on top of business as there is communication between team members hence timely and quality project implementation, suppliers, and other stakeholders consultation hence everything is done to perfection.
Futures that every Office Telephone should HaveSelecting an office phone system and features is a big decision and one you'll most likely have to live with for the next decade. Phone system hardware, features, and the type of service you select can all have an impact on the implementation and maintenance costs of a voice-over-IP (VoIP) office phone system.
Major futures to look forSome features which are typically standard capabilities with a small business office phone system include:
Automatic Call Distribution (ACD)
Contact Center Capability
Multiple line support
Types of Office Phone SystemsThere are several phone systems you can pick for your office, including: Legacy Public Switched Telephone Network (PSTN). This term describes the traditional phone system, used since the late 1800s. The PSTN uses underground copper wires to connect phone calls. They’re also known as landlines. Private Branch Exchange (PBX): Some telecom providers have PBX systems. These allow businesses to switch between various landlines. It’s typically cheaper than a PSTN because you don’t need individual lines for each employee. Voice over Internet Protocol (VoIP): A VoIP phone system doesn’t use wires to connect calls. Instead, calls are made by transmitting data through an internet connection. This creates a virtual phone line.
Office Phone System Features1) Announcements (Greetings) Chances are that people who call your contact center won’t be put directly through to someone on your team. They’ll be placed in a call queue. A feature you’ll need to look out for is announcements. These are a few sentences that greet your customers and tell them they’re in the queue. They don’t need to listen to the annoying ringing sound as they wait.
- Auto Attendant
- Busy Lamp Status
- Call Forwarding
- Call Parking
- Call Logs
- Date and time
- Caller ID
- Status (accepted or sent to voicemail)
- Call Queues
- Call Recording
- 9. Conference Calls
- Desk Phones